Intake, Classification & CRM Linking
Auto-creates ticket code, links CRM customer and prepares a KB-sourced reply draft.
07 · CUSTOMER SUPPORT & TICKET SOLUTION
Standardize support intake, sourced responses and 24h SLA governance
Serves both external customers (via OTP/email) and internal workspace support requests.
01 · DraftedLuna + Critic QA
02 · Approval GateFloor / Gated
03 · ExecutedAudit Trail ✓
2-Brain QAExact passage citations · DataAsOf timestamp · Executed under approver identity
BOTTLENECKS & RESOLUTION
When support requests sit in personal inboxes disconnected from customer history
01
Customers email complaints, but the receiving agent lacks context on their deployed devices, warranty status or active Pilot.
✓
Tickets automatically link to CRM customer profiles, device logs and maintenance records upon intake.
02
Different agents give inconsistent answers on warranty terms or technical troubleshooting.
✓
Luna searches the approved Knowledge Base to draft consistent, sourced replies.
03
Tickets slip past 24 hours without a response due to missing SLA tracking.
✓
Built-in 24h SLA tracking proactively reminds assigned agents and supervisors.
MODULES & PLATFORM
Unify Intake Channels, Technical Knowledge and Customer Profiles
01
Tickets & Org Email
Scans IMAP into tickets, tracks status and 24h SLAs, and sends replies via organization SMTP.
View module →02
B2B CRM
Provides 360° context on accounts, contracts, deployed Fizibox AI devices and maintenance schedules.
View module →03
Knowledge & Doc Studio
Supplies troubleshooting guides, warranty policies and technical report templates.
View module →04
Automation & Work
Converts tickets requiring on-site intervention into assigned tasks for field engineers.
View module →GOVERNED HUMAN-IN-COMMAND
AI speed paired with human accountability
Engineering Dispatch & Expert Escalation
Creates device inspection tasks or escalates undocumented questions to experts.
Approve and Send Outbound Customer Reply
Support agent verifies the message and triggers send via organization SMTP.
No. To protect your brand and security posture, if organization SMTP is not configured, the system saves the approved draft and never falls back to an external sender.
01
Unified Operating IntelligenceConnect knowledge, organizational memory and governed execution across departments.02
Technical Quoting & ETO/ATOStandardize RFQ intake, BOQ/BOM take-off, Confirmed costing and revisioned quote approvals.03
B2B Sales & Pilot GovernanceTrack the full journey from Lead and site survey through checklist gates to Pilot acceptance.04
Shop-Floor Execution & QCLink production orders, work stages, workshop teams, QC forms and on-floor norm lookup.Choose one workflow to start your Pilot with Fizibox
Share the bottleneck you are prioritizing and our team will scope a tailored Pilot plan.
Luna — Fizibox Assistant07 · Customer Support & Ticket Governance
Hi! I'm Luna 👋 You're exploring "Customer Support & Ticket Governance". Would you like to discuss how this fits your workflow or scope a Pilot?