Three Role-Isolated Ticket Journeys
End customers verify via email OTP; org members submit from their workspace; support agents resolve within granted scope.
Customer Support & Service✓ Shipped
Multi-portal ticket intake, automatic CRM linking and replies in your organization’s name
Supports per-organization SMTP/IMAP & multi-tenant Help Scout integration (⚙️).
01 · DraftedLuna + Critic QA
02 · Approval GateFloor / Gated
03 · ExecutedAudit Trail ✓
2-Brain QAExact passage citations · DataAsOf timestamp · Executed under approver identity
KEY CAPABILITIES
Zero dropped customer requests, with sourced and human-approved replies
Organization Email Channel (IMAP In, SMTP Out)
When configured, inbound IMAP emails create tickets and link CRM accounts; outbound replies send strictly through your organization’s SMTP.
Luna Reply Suggestions from Approved Knowledge
Reads ticket context and customer history, matches approved KB policies/guides, and drafts a response for the support agent.
24h SLA Tracking & Reminders
Tracks response times and alerts assigned owners before tickets breach SLA thresholds.
Multi-Tenant Help Scout Integration
Sync support conversations with Help Scout using per-tenant isolated secrets.
Automated Tickets from Edge Device Incidents
Hardware incidents or verified alerts from Fizibox Cloud can automatically open tickets linked to the device and customer.
HUMAN-IN-COMMAND WORKFLOWS
Support agents, Engineers and Luna resolve every request end-to-end
01IMAP Intake
Ingests customer email, assigns ticket code and links the CRM customer profile.02Search KB & Draft
Luna reads device/order history and technical docs to suggest a reply.03Agent Reviews & Sends
Support agent edits the draft and clicks send (Floor tier).04Send via Org SMTP
Sent via organization SMTP and logged on both Ticket and CRM timelines.CROSS-MODULE INTEGRATION
Protects brand trust across every customer communication
01
B2B Sales
B2B CRM
Accounts, pipeline, site surveys, checklist gates and device logs.
Explore →02
Goal Orchestration
Automation & Work
Suggest tasks from goals, build work plans and govern actions via Floor/Gated/Auto.
Explore →03
Knowledge & Docs
Knowledge & Doc Studio
Permission-checked RAG, two-brain conflict audit, large-PDF extraction and Word/Excel templates.
Explore →04
Physical Infrastructure
Fizibox.OS & Physical Infra
Connect cameras, sensors and field infrastructure directly from Fizibox Luna.
Explore →Test Tickets & Organization Email Module on your own data
Our team will configure sample permissions and run a live walkthrough with your team.
Luna — Fizibox AssistantTickets & Org Email
Hi! I'm Luna 👋 You're viewing Tickets & Org Email (Service & Support). Would you like to explore its capabilities, approval workflows, or schedule a Pilot on your data?